Customer Support

Our software is fully supported - email us if you have questions!

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Freedom for Mac FAQ's

Freedom for Windows FAQ's

Q: Freedom and OS X compatibility
A: Freedom 0.1-0.9 is compatible with OS X 10.4-10.9, and could not be made compatible with OS X 10.10. To solve this, we completely re-wrote Freedom and introduced version 1.0 in 2014. Version 1.0 is a major upgrade, with a new interface, improved functionality, and is compatible with OS X 10.8-10.10+. Per our policy, major version upgades are paid upgrades - to upgrade click here. We know you'll love it!

Q: I need to recover Freedom v0.1-v0.9
A: No problem - while we discontinued selling Freedom v0 in early 2014, we'd be happy to send you a copy if you've lost yours. Just drop us a line at and include a copy of your license or registration code. Please note, v0 is compatible with OS X 10.4-10.9.

Q: How do I run Freedom on multiple devices?
A Freedom license covers one device. If you've got more than one device, or are on a tablet or smartphone, we have just launched a service called that covers all devices, including Mac and Windows computers, iPhone and iPad, and Android for a low price.

Q: Do you offer a trial?
A: Absolutely - though if you're interested in a trial you might wish to check out our new service,

Q: Do you offer volume or enterprise discounts?
A: Yes, volume discounts are available. Please request a quote. Freedom can also be customized for your organization's needs (longer time periods, etc.).

Q: How do I install Freedom for Windows?
A: Freedom works on Windows XP, Vista, 7 and 8. For Freedom to run properly, your account needs to have administrator privileges, or you need to run the program as an administrator. If you find that you’re still able to access the internet, then you need to take one more step and allow the program to run as administrator.

Q: How do I run Freedom as Administrator?
A: If you right-click on the Freedom icon on your desktop, you should notice that one of the menu items is “Run as Administrator” (On Vista, 7 and 8) or “Run as…” (on XP). You’ll need to run the program as administrator so it can temporarily lock out your networking. For more information about running applications as administrator, check out these links:

Windows 7 and 8: How to run program as administrator
Windows Vista: How to run program as administrator
Windows XP: How to run program as administrator

Q: I'm stuck offline!
If you experience a computer crash or some other unforseen event and you're not able to immediately get back online after a reboot, simply open up and run Freedom again for a short session (10 minutes will do). At the end all of your connections will be restored to normal!

Q: Why is your website if you also make a Windows and Android version?
A: Freedom was originally for Macs only. We built Windows and Android versions after receiving thousands of requests. We're migrating to the domain

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